Effective Date: This Privacy Policy is effective and was last updated on January 4, 2023.

Ragnarok, Inc, a New York Corporation headquartered at 336 W 37th Street, #630, New York, NY 10018 United States of America, (“Ragnarok”) respects the privacy of visitors to our website, www.ragnaroknyc.com site (the “Site”). This Privacy Policy (“Policy”) applies to information collected on the Site, in email, text, and other electronic communications between you and Ragnarok. The purpose of this Policy is to provide you with an explanation concerning: (i) how Ragnarok collects information from you when you visit the Site, communicate with us, and use our products and services; and (ii) how Ragnarok uses the information that we collect from you.

A reference in this Policy to “we,” “us,” or “our” means Ragnarok.  When we refer to “you,” “your,” or “User,” we are referencing the individual user of our Website or the “End User” of a product or service.  

YOU AGREE THAT YOUR USE OF THE SITE, SIGNIFIES YOUR ASSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU ARE NOT AUTHORIZED TO USE THIS SITE OR THE APP.

Information Collected

You do not have to provide Personal Information to visit or use this Site. However, depending on your Site activity that you choose to engage in, we will collect information from you. The information we collect depends upon your interactions with us and your internet browser settings.

As used in this Policy, “personal information” is information that identifies, relates to, describes, references, or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). The Site may collect the following Personal Information from you when you complete an inquiry to Ragnarok via the Site contact page form and/or subscribe to the Ragnarok e-mail list, including but not limited to: your first name, last name, e-mail address, job title, phone number, and company name.

Ragnarok also collects aggregate personally non-identifiable information (“NPII”) (such as your web browser, operating system, pages visited, Internet Protocol (IP) address, etc.). While this data may be associated with a specific device, it is not associated with a unique person or identity. For instance, when you visit the Site, our web server will automatically recognize some NPII, including the date and time you visited our site, the pages you visited, device information, your Internet Protocol (IP) address, and locale.

Cookies and Analytics

When you use our Site, we may collect information from and store cookies on your computer in order to optimize your user experience by showing you new and relevant content based on your prior browsing history on our website.  A cookie is a small data text file, that a website stores on your computer’s hard drive (if your internet browser permits) that can later be retrieved to identify you to us. Our cookies store a randomly assigned user identification number necessary to keep you logged into our Site. The collection of this data by these third parties is subject to the third parties’ own privacy policies.

We also work with third-party analytics or marketing partner companies that collect information about visitors to our Site and report website trends without directly identifying individual visitors. These services allow us to view a variety of reports about how visitors interact with the Site, so we can improve our Site and understand how people find and navigate it.

With the exception of the use of such technologies by our service providers or other authorized third parties, we do not permit any other third-party content on sites to include or utilize any cookies, web beacons, local storage, or similar technologies for tracking purposes or to collect your Personal Information.

How Ragnarok Uses Your Information

Ragnarok may use your Personal Information for the purpose of general business, sales, and marketing purposes, including, but not limited to, optimization of the Site and responding to online inquiries, e-marketing campaigns, and newsletters. Ragnarok may also use your Personal Information to contact you about our products, services, information, upcoming events, company updates, and news that may be of interest to you unless you notify us that you no longer wish to receive these communications.

To the extent applicable to the particular circumstance, we will also use your Personal Information to resolve disputes, troubleshoot Service problems, and contact you regarding material changes to our Policy.

Ragnarok uses your NPII, including your IP address, geolocation data, cookie data, preferred speaking language, and network information to optimize your user experience with our Site, to diagnose problems with our servers, software, and services, and to understand the demographics of our users and customers.

How Ragnarok Shares Your Information

Ragnarok does not sell, trade, lease or otherwise transfer or disclose your Personal Information to other parties without your consent, except as explained in this Policy.

Ragnarok may share your Personal Information and NPII with our employees, agents, contractors, or partners (the “Service Providers”) in connection with the services that these individuals or entities perform for or with us. Ragnarok Service Providers only use such data to the extent necessary to carry out their contractual obligations to us.

If we receive a court order, subpoena, warrant, or other legal demand from law enforcement or any other governmental, regulatory, or judicial authorities seeking disclosure of your Personal Information, we will comply with such requests and disclose such Personal Information to the appropriate governmental authorities. Ragnarok may therefore disclose your Personal Information and NPII and any other information about you, if we deem that it is reasonably necessary to (a) satisfy any applicable law, regulation, or legal process (such as a subpoena or court order), or enforceable governmental request; (b) detect, prevent, or otherwise address fraud, security or technical issues; or (c) protect against harm to the rights, property or safety of Ragnarok, its users, clients or the public, as required or permitted by law. We also fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.

Ragnarok may also provide your Personal Information and NPII to a third-party in connection with the sale, assignment, or other transfer of the business of this Aite and/or Ragnarok to which the information relates. In which case, Ragnarok will require that any such buyer agree to treat such information in accordance with this Policy.

Storage of Your Information

We store your Personal Information and NPII collected automatically or through form submissions on secure servers located on our Mixpanel, Amplitude, Klaviyo, Pipedrive, Segment, and Google platforms.

Security

Ragnarok will use reasonable security safeguards to protect your Personal Information and NPII against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification by third-parties. Ragnarok restricts access to your Personal Information and NPII to only those individuals who need access to perform their job functions, such as our customer service personnel and technical staff.

Notwithstanding the foregoing, there is always some risk involved in transmitting Personal Information and NPII over the Internet and no security system can prevent all potential security breaches. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time. As a result, you transmit your Personal Information and NPII to us at your own risk.

Your Choice on Collection and Use of Your Information

By disclosing Your Personal Information to Ragnarok, you hereby consent to the collection, use, and disclosure of your Personal Information for the purpose of providing you with our products and services. If you opt-in to receiving email communications regarding Ragnarok’s products and services, you have the option to unsubscribe to such email communications at any time by clicking the unsubscribe link at the bottom of promotional emails or by requesting we delete all of your information. Notwithstanding the foregoing, if you opt-out of marketing emails, Ragnarok will still contact you in connection with providing you with the products and services you have requested from us.

You have choices with respect to cookies.  Depending upon your chosen internet web browser, you may have the option to reject all cookies by modifying your browser preferences. Rejecting cookies may limit the functionality of some portions of our Site.

Retention

Ragnarok will retain your Personal Information and NPII only for a period of time needed to fulfill legitimate and lawful business purposes, in accordance with all applicable laws and regulations.

Accuracy

Ragnarok will keep your Personal Information and NPII accurate and complete based on the information provided by you to us. However, the information contained in files that are dormant or have been closed will not be actively updated or maintained by Ragnarok. If you believe that any of your Personal Information or NPII is not correct, You may request an update of that information by contacting Us by e-mail at privacy@ragnaroknyc.com.

Your Rights Under Applicable Data Protection Laws

European Union Data Protection Laws

While this website is not intended for EU users, Ragnarok’s processing of your Personal Information and NPII will comply with the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For EU users, if You wish to request access to, correct, or delete Your Personal Information collected by Ragnarok, please contact Us by e-mail at gdpr@ragnaroknyc.com. Additionally, Ragnarok will provide you, upon request, with an electronic file containing your information in accordance with the GDPR data portability rights.

Ragnarok complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Ragnarok has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov

California Residents

Ragnarok’s processing of your Personal Information and NPII will comply with the California Online Privacy Protection Act (the “CalOPPA”). For California residents, if you wish to review and request changes to your information collected by Ragnarok, please contact Us by e-mail at privacy@ragnaroknyc.com.

The Privacy of Children

This Website is not intended for or designed to attract individuals under the age of 18. We do not knowingly collect Personal Information from or about any individual under the age of 18.

Third-Party Links

Ragnarok may provide links to other third-party websites that are independent of Ragnarok. This Policy does not apply to those third-party websites. Ragnarok is not responsible for the collection or use of your Personal Information and NPII on any third-party website. As such, Ragnarok disclaims any liability for any third-party use of your Personal Information and NPII obtained from using such third-party website.

Modifications to the Policy

Ragnarok may update this Policy from time to time. Ragnarok will handle your Personal and NPII in accordance with the Policy in effect at the time it was collected. When we post changes to this Policy, we will revise the “last updated” date at the bottom of this Policy. Please refer to the Website for the most current version of our Policy.

Contact Information

If you have any other questions or comments about this Policy, please contact us by writing to: privacy@ragnaroknyc.com.